Alış verişlə bağlı bir sual.

Salam mən Extrascents.com saytından ətir sifariş vermişdim.Mənə ayın 18-i mail göndərmişdilər ki, sifariş ayın 26-sı gəlib sizə çatacaq.Bu gün onlara sifarişimin gəlmədiyi ilə bağlı bir mail yazdım.Mənə bu cavabı verdilər.Amma tam olaraq nə demək istədiklərini başa düşmədim.
Thank you for your e-mail. We are sorry to hear that you have not yet received your order, which we despatched on 18/07/2012. There is nothing we can do about this at the moment. We must allow more time. Orders to Turkey can take 4 weeks to be delivered to you because they are held by Turkish Customs for checking before they are released to the PTT for delivery. We have no control over this process and we have no more information about your order. Have you checked with your local PTT Office to see if they are holding your order there? Is it possible they tried to deliver your order while you were out? If they do not have your order then I am sorry but the only thing you can do is allow more time for the package to arrive.

I hope that your order arrives soon but if it does not arrive by 15/08/2012, please contact us again.
İngilis dilini bilənlər xahiş edirəm kömək edin.