I’m writing to let you know about important updates to the eBay Buyer Protection Policy that will go into effect on June 19, 2012:
A provision has been added that in some cases we may refund part of the cost of the item to the buyer and receive reimbursement from the seller to cover differences between the item described and the item actually received, such as small parts missing or minor repairs needed. In these cases, we will not require the buyer to return the item to the seller.
A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company.
A clarification has been made that items purchased from the Businesses & Websites for Sale category will not be covered by eBay Buyer Protection.
A provision has been added regarding the relationship between eBay Buyer Protection and the new managed return process. If a buyer uses the process to return to an item purchased from an eligible transaction under that process, and the seller fails to provide a timely refund in accordance with the new process, the buyer may file a case under eBay Buyer Protection. If we resolve the case in the buyer’s favor, we’ll refund the buyer, the amount of which will depend on the terms and conditions of the process.
As with earlier updates, other changes have been made to keep the eBay Buyer Protection Policy up-to-date with our product and service offerings.
eBay Buyer Protection Policy