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Bextiyar Azeroglu

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(13:20, 30/11/2014 ) #49980

indi de bele cavab geldi.
Thanks for taking the time to email us. We see that you requested some additional information on a PayPal dispute or claim. Below is some information you may find helpful.

How do I Open a Dispute on a Transaction?

If you haven’t received your item or the item you received doesn’t match the original product description we have a dispute process to help you and your seller resolve the issue as amicably as possible. Where possible, you should always try contacting your seller before disputing a payment through PayPal but do bear in mind that you have to open a dispute before the deadline noted in the transaction details.

Here’s how to open a dispute:

Log in to your PayPal account.
Click Resolve a problem in our Resolution Center near the bottom of the page.
Click Dispute a Transaction.
Select the date range for the transaction you want to dispute.
Click the radio button beside the date of the transaction you want to dispute, and then click Continue.
Select the reason for our dispute, and then click Continue.
After you opened a dispute, you have 20 calendar days to communicate with the seller. Disputes automatically close after 20 calendar days. If you can’t resolve the problem, you can ask us to investigate by escalating your dispute to a claim within the 20 calendar days.

To learn more about your rights through PayPal Purchase Protection, click Legal Agreements on any PayPal page, then click PayPal User Agreement.

Why was My Dispute Closed?

When you open a dispute in the Resolution Center, you must follow some specific guidelines. We automatically close or defer cases that don’t follow these guidelines. If you’re not satisfied, we encourage you to work directly with your seller to resolve the problem. (You’ll find their contact information on the Transaction Details page.) Most sellers welcome the opportunity to make their buyers happy.

Here are the most common reasons a dispute is automatically closed:

You did not open the dispute before the deadline
You have to open a dispute before the deadline noted in the transaction details. You opened your dispute after the deadline, so it was automatically closed.
The dispute was not escalated within 20 days
If you can’t resolve the problem with the seller, you have 20 calendar days from the date you opened the dispute to escalate it to a claim. Your dispute was automatically closed because it wasn’t escalated within 20 calendar days.
You already closed the dispute
According to our records, you resolved the problem and closed the dispute in the Resolution Center. We don’t re-open cases that are canceled or closed.
The dispute was for an intangible or virtual item
We can only investigate transactions that involve items that can be shipped. Your dispute was closed because your item is virtual or intangible.
You filed the dispute through eBay
Since you have already opened a claim with eBay, your PayPal claim has been closed. Please continue to work with eBay to resolve this issue. To learn more about how we investigate transaction problems, click Legal Agreements at the bottom of any PayPal page, then click PayPal User Agreement.

What’s the Status of My Claim?

You can check the current status of your claim at any time by visiting the Resolution Center.

To view the status of your transaction dispute:

Log in to your PayPal account.
Go to the Resolution Center.
Click the Case ID number under the “Case” column to view the status of the transaction in question.
If the dispute is escalated to a claim, PayPal seeks to resolve the claim within 30 days of the date the claim is filed, though such time frame can be extended, if appropriate, to accommodate the investigation.

If additional information is required, we will email you with the specific information we need along with the steps to provide us with that information.

Need more information? We can help
I realize this email doesn’t answer every question you may have about PayPal disputes. If you’d like more information or feel that maybe we misunderstood your issue, send us a quick reply with as many details about your situation as possible and we’ll get back to you as soon as we can. Thanks again for being a valued customer.

Sincerely,
PayPal